Privacy Policy
Effective January 1, 2026
Hallmark Menlo Park Concrete, concretemenlopark.com, projects@concretemenlopark.com
Who we are and what this policy covers
Hallmark Menlo Park Concrete is a concrete contractor based in Menlo Park, CA. This policy explains what information we collect when you visit our website, call us or send us a request, how we use it, how long we keep it and what you can ask us to do with it.
It applies to this website and to the details you give us while we quote and do your job. You can read more about our crew and how we work on our About page.
Information you give us through forms and calls
When you fill out our estimate form or call us, we collect what you choose to share. That's usually your name, phone number, email address, the address of the property and a description of the work, such as a cracked driveway, a new patio or a slab that's sinking. Some people also send photos of the area, which helps us see the job before we come out.
Our contact form runs on an outside form service. That service receives what you type so it can pass it on to us, and it handles your information under its own privacy terms.
Information collected automatically, including cookies and analytics
Like most websites, ours records some basic details when you visit. That can include the pages you view, how long you stay, the type of device and browser you use, a general location based on your internet connection and the site that sent you here. We use this to see which pages people find useful and to fix what isn't working.
Some of this comes from cookies, which are small files your browser stores so a site can recognize a returning visitor or count visits. You can block or delete cookies in your browser settings. The site will still work, though some features may not behave as expected.
How we use your information
We use your information to reply to you, set up an estimate at your property, prepare your quote, schedule and do the work, and follow up afterward if something on the job needs attention. We also use visit data to improve the website.
We don't sell your personal information, and we don't rent or trade our customer list. If we send you a follow-up about your project and you'd rather not hear from us, tell us and we'll stop.
Who we share it with
We share information only with the companies that help us run the business, such as our website host, form service, analytics provider and email or phone services, and only so they can do that work for us. If your job needs it, we may also share the project address with a supplier or with the office that handles permits.
We may disclose information when the law requires it, or to protect our rights or someone's safety. We don't share it with anyone for their own marketing.
How long we keep it
We keep your information as long as we need it to answer your request and finish your job, and for as long afterward as we need it for warranty questions, tax records and other legal obligations. If an inquiry doesn't turn into a job, we delete the details once we no longer need them.
Visit data from analytics is usually kept in summary form and isn't used to identify you.
Your choices and rights
You can ask us what personal information we hold about you, ask us to correct it, ask us to delete it or ask us to stop contacting you. We'll do it unless we need to keep something for a legal or business record, and if so we'll tell you why.
Depending on where you live, including California, state law may give you more rights over your information. We won't charge you more or treat you differently for using any of them. Before we act on a request, we may ask you to confirm who you are so we don't hand your details to someone else.
How we protect your information
We take reasonable steps to keep your information safe, and we limit who on our team can see it to the people who need it for your job. No website or internet connection is completely secure, so we can't promise that information sent online will never be intercepted.
Children's privacy
This website is meant for adults arranging work on a property. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.
Links to other websites
Our pages may link to other websites, such as a city permit office or a supplier. Those sites have their own privacy practices, and we're not responsible for how they handle your information.
Changes to this policy
We may update this policy when our tools or the law change. The current version is always the one on this page, so check back if you want to see what's changed.
How to raise a privacy concern
If you have a question about your information or want to make a request, call us at (650) 582-0556 or send us a message through our contact page. We're available Mon–Fri: 8 AM–9 PM, Sat–Sun: 6 AM–9 PM, and we reply within 1 business day.